Troubleshooting

ER01 Main Board Communication Error

Non-Latch

This fault indicates the communication between the main board and the display module is abnormal.

Ensure the display module is properly seated in the board stack fully. Return the unit to the factory or authorized service center if the problem persists.

F001 Supply Voltage Out-of-Range Fault

Non-Latch

This fault occurs if the supply voltage at the S5000 is out of the operating range. It may be too low or too high.

Ensure that the supply voltage is within the range of 12-30 VDC at the S5000.

F002 RAM Checksum Error

Latch

This fault indicates that the contents of the S5000's internal RAM memory have corrupted.

Cycle the power to the unit. If the fault persists, the unit must be returned to the factory or authorized service center for repair.

F003 Flash Checksum Error

Latch

This fault indicates that the contents of the S5000's program memory have changed. This usually occurs when powering the unit up after a lightning strike or large voltage transient on the power or signal lines to the unit.

The unit must be returned to the factory or authorized service center for repair.

F004 EEPROM Error

Latch

In the event of an EEPROM error, the user must recycle the power to potentially clear the error. After power reset, the following may occur:

1.

Unit returns to normal.

a.

This indicates the EEPROM writing did not keep up to changing events or the write cycle is too fast.

2.

Unit goes to sensor faults. The user must recalibrate after 1-2 minutes sensor warm up.

a.

This means the non-critical part of the EEPROM was corrupted.

b.

This is probably caused by an event-logging problem.

c.

There is a possibility any of the following may be corrupted: Event logging data, Modbus settings, HART settings, Calibration information.

3.

Unit returns to F004.

a.

This is a critical error. This fault occurs when an attempt to verify the setup/calibration parameters just written to the EEPROM memory fails.

b.

Reset transmitter settings to reload the factory default to the EEPROM. Sensor recalibration is required after this operation. All settings including, but limited to, alarm/warning, setpoint, relay, Modbus, AO output level should be verified and reprogrammed.

F005 Internal Circuit Error

Non-Latch

An internal error has occurred. The unit must be returned to the factory for service. The possible errors are internal voltages are not at their proper values.

F006 Relay Fault

Latch

This fault indicates that either the relays or the relay driver is not working properly.

Cycle the power to the unit. If the fault persists, the unit must be returned to the factory or authorized service center for repair.

F007 Invalid Sensor Configuration Fault

Latch

This fault occurs when the sensor channel configuration is invalid.

Verify at least one sensor channel is enabled. Cycle the power to the unit. If the fault persists, the unit must be returned to the factory or authorized service center for repair.

F008 Other System level Fault

Non-Latch

This fault occurs when other fault conditions not covered above happen.

The unit must be returned to the factory or authorized service center for repair.

F009 EZ Touch User Button Fault

Non-Latch

This fault indicates that the EZ Touch user button is constant on or faulty.

Verify the EZ Touch button area is free of debris such as metal pieces or ice. Return the unit to the factory or authorized service center if the problem persists.

F010 RTC Battery Voltage Low Fault

Non-Latch

This fault indicates that the battery for Real Time Clock is running low.

Return the unit to the factory or authorized service center for RTC battery replacement.

F011 Display Board Communication Fault

Non-Latch

This fault indicates that the communication between the Main Control Board and Display Board in User Interface Module is faulty, or the Display Board is faulty.

Verify the User Interface Module is properly placed into the socket and the connectors on Main Control Board and Display Board are intact. Return the unit to the factory or authorized service center if the problem persists.

F012 Menu Setup Timeout Fault

Non-Latch

This fault indicates that the user menu was timed out and not properly exited when it was accessed last time.

Restart menu navigation.

F013 Bluetooth Fault

Non-Latch

This fault indicates that the communication between the Main Control Board and the Bluetooth module is faulty.

Return the unit to the factory or authorized service center if the problem persists.

F015 HART Reference Power Supply Fault

Non-Latch

This fault indicates that the reference power supply to HART modem circuity is faulty.

Return the unit to the factory or authorized service center if the problem persists.

F017 Magnet User Button Fault

Non-Latch

This fault indicates that the EZ Touch user button is constant on or faulty.

Verify there is no magnet left on the unit front window nor magnetic field present right next to the unit window. Return the User Interface Module to the factory or authorized service center if the problem persists.

F101/F201 Sensor Missing Fault

Non-Latch

This fault occurs when the sensor is disconnected or wiring is faulty or damaged.

Check the wiring and sensor connection.

F102/F202 Sensor Supply Voltage Fault

Non-Latch

This fault occurs when the power supply to the sensor is faulty.

Check the wiring and sensor connection.

F103/F203 Invalid Sensor Parameters in Main EEPROM Fault

Latch

This fault occurs when the sensor parameters stored in the main EEPROM is incorrect.

Check the sensor parameters, including calibration level, full scale, warning and alarm set points. Correct any mis-configured parameters.

F104/F204 Sensor Element Fault

Non-Latch

This fault occurs when the sensor sensing element is faulty or damaged.

Check the wiring and sensor connection. Replace the sensor if needed.

F105/F205 Sensor Heater Fault

Non-Latch

This fault occurs when the sensor heater is faulty or damaged.

Check the wiring and sensor connection. Replace the sensor if needed.

F106/F206 Other Sensor Internal Fault*

Non-Latch

This fault occurs when the sensor has other internal faults, or ndicates that there is an error in the mA output system.

Check the wiring and sensor connection. Replace the sensor if needed.

Perform mA calibration or replace the PCB board if needed.

F107/F207 Sensor Internal Data CRC Error Fault

Non-Latch

This fault occurs when the internal data of the sensor has CRC error.

Replace the sensor, and/or main PCB is passive sensor is in use.

F108/F208 Sensor EOL Fault

Non-Latch

This fault occurs when the sensing element of the sensor is at the end of life state.

Replace the sensor.

F109/F209 Sensor Blockage Fault

Non-Latch

This fault occurs when the sensor gas sensing path and/or opening is blocked.

Clean out any debris or foreign objects blocking the sensing path/opening. For more details, see IR Sensor Cleaning Procedure or Clearing a Blockage, depending on sensor type.

F110/F210 Negative Drift Fault

Latch

This fault occurs when the sensor has severe negative drift.

Re-calibrate the sensor. Replace the sensor if this fault persists.

F111/F211 Cal Line Shortage Fault

Non-Latch

This fault occurs when the IR400/IR700 sensor Cal Line (brown wire) is shorted to ground.

Check the wiring and sensor connection.

F112/F212 Zero Calibration Failed Fault

Latch

This fault occurs when last zero calibration has failed.

Use the “Reset Sensor” entry in main menu to reset the fault. Re-calibrating the sensor will also clear the fault. Replace the sensor if this fault persists.

113/F213 Full Span Calibration Failed Fault

Latch

This fault occurs when last full span calibration has failed

Use the "Reset" entry in UI menu to reset the fault. Re-calibrate the sensor will also clear the fault. Replace the sensor if this fault persists.

F114/214 Cal Check Timeout Fault

Non-Latch

This fault occurs when the last Cal Check has failed due to timeout.

Check whether test gas is left on for Calibration Check mode. Remove the test gas if it is left on. Once it is cleared, the unit will return to normal operation.

F115/F215 Sensor Configuration Reset Fault

Latch

This fault occurs when the configuration parameters for sensor have been reset.

Check the sensor parameters, including calibration level, range, warning and alarm set points. Verify all these parameters are configured as intended. Recalibrate the sensor to clear the fault if needed. Running through the calibration check is recommended.

F116/F216 Calibration Required Fault

Latch

This fault occurs when the sensor is in need of calibration.

Recalibrate the sensor.

F117/F217 Bead Off Fault

Latch

Indicates that the combustible sensors beads are OFF.

Make sure the environment is free of dangerous combustible gas and then use the “Reset” entry in UI menu to acknowledge the fault or cycle power to the sensor. Let the sensor warmup, then recalibrate the sensor. If this does not resolve the issue, replace the sensor.

F118/F218 Analog Output Mismatch Fault

Non-Latch

This fault occurs when the 4-20 mA analog output loop is malfunctioning.

Check the 4-20 mA analog output loop is closed properly with nominal 250 ohm load resistor installed. The fault will be cleared automatically once the loop is closed and wires are properly connected.

33 - “Lamp Fault”

Latch

Indicates the sensors lamp is not operating properly. (XIR PLUS sensors only)

Replace the sensor.